Delivery

Answer:

To qualify for delivery, the total price of an order must meet or exceed a minimum cost threshold (labour and delivery charges are separate). The minimum order amount varies based on your geographic area and distance from our warehouse location. If delivery is requested and the order qualifies, a Delivery Charge is added.

Please contact an Event Specialist for details on the minimum order total and delivery charge for your specific needs.

General

Answer:

Tables and chairs should be stacked in the manner in which it was delivered. All china, glassware, flatware, etc., should be rinsed, refuse-free and replaced in their delivery containers. Linens will be delivered on hangers with a plastic wrap over them. Upon pick-up of the linens, they should be dry and refuse-free to prevent mildew and staining. Return of hangers would be greatly appreciated. Additional charges are made when extraordinary cleaning is required and for missing containers.

Answer:

For pricing information, please see our Price List.

Answer:

Pricing quoted is for a one-period charge, which is generally 2 days, depending on delivery and pickup dates. Weekend rentals are typically from Friday to Monday with no additional extended rental fees. If you wish to rent items over an extended period of time, please call our office for special rates.

Charges are based upon time out, whether used or not, so please make selections carefully.

Answer:

If you would like to see other items besides table settings, please contact our Event Specialists in advance so that we may have those rental items prepared for you.
If you would like to come to our showroom, please contact us to see whether they have the rental items you are interested in available. Please contact us if you have any questions.

Answer:

If you have an emergency during non-business hours, please call our emergency line at (876) 704-2408

Payment

Answer:

We require a 50% deposit for all reservations. The balance is due 2-5 days before your order goes out. We accept cash, check, MasterCard, and Visa for payment. If you choose to pay by cash or check, we require a credit card to be placed on file for security purposes only. Charge accounts are available to pre-approved customers only.